Service User and Carer Involvement

It is important that service users and carers become involved in the work we do, including:

  • the Trust’s Governance
  • user focused monitoring
  • interviewing and recruiting of staff
  • training and research.

We believe that the Trust should test itself against standards within the much-voiced Mental Health Service User Statement – “Nothing about us, without us”.

The Trust recognises that section 11 of the Heath and Social Care Act 2001 places a duty on us to involve service users and carers in the process of improving and developing services. The Trust is committed to this objective. Participation must not be tokenistic but be real involvement in decision-making.

The values that underpin the Trust's strategy are as follows:

  • Assisting you to live a normal life as far as possible
  • Assisting you to be included in local communities and activities
  • Not stigmatizing you or discriminating against you on any grounds
  • Providing easy access to up-to-date and accurate information
  • Providing genuine options and/or choices of care available locally
  • Personalised care plans that are built around your wishes
  • Ensure that services and staff promote and enable recovery and well-being.

Contact us to find out how you can become involved in the work of the Trust.

Visit our Service User and Carer Events page to find out our past and future events.

Service user and carer presentations to the Trust Board

Would you like to do a presentation for the Trust Board Meeting on your experiences of Mental Health Services in Kent and Medway?

If you would then speak to your care co-ordinator or forum worker for an application form or download the application form below:

 Service user/carer presentations to the board application form

All forms must have a supporting statement completed by a KMPT member of staff or forum worker.

Completed application forms must be returned to the PPCI department (address on right of this page) for consideration.

The PPCI department will talk through the process with the applicant and place their name on a list of people willing to take part.
It is envisaged that the board will listen to a specific service user/carer experience every two months.

hands together

Community Engagement Strategy

The Community Engagement Strategy for Kent and Medway NHS Partnership Trust has been developed to underpin the excellent practice that already occurs within the Trust. Please visit the Community Engagement Strategy page to find out more.

pdf icon Community Engagement Strategy 2011-2016

pdf icon Community Engagement Strategy leaflet


doc A Strategy for Peer Support Workers in Kent

pdf icon Procedure of payment for involvement 

 Report on supporting service users to help the Trust improve - if you would like a hard copy of this report, please contact or call 01622 724122.

pdf icon Peer Support Literature Review

Carers First e-bulletins

Related links

Contact details

Patient, Public and Community Involvement Department
St Martin's Hospital
Kent, CT1 1TD

Tel:  01227 812034