Frequently asked questions

What’s happening to adult health and social care in Kent?

We are working closely with our staff to bring adult health and social care closer together.  We are looking at placing health and social care staff in the same buildings to start with and more formal integration in the future if it is appropriate.

Why are we doing this?

People who use our services have told us that we need to improve the way we deliver health and social care as it can sometimes feel quite disjointed.

We believe that placing health and social care teams in the same building, working closer together, will improve communication and coordination of care. This will directly improve the service you currently receive.

It also fits into the bigger, national direction of government policy.

How will the changes make services better?

We know that we’re not always as good as we can be when working together and this can sometimes have a negative affect on the care you receive. By bringing professionals together we should be able to reduce delays in decision making and improve the care you receive.

We believe this new way of working will stop the repetition that sometimes happens when health and social care workers come to your house to treat and assess you. Working more closely will mean that the service you receive will feel more joined up.

Where is this happening first?

This work has started in Dover, Swale, Maidstone and Malling and we are then looking to roll it out across the rest of Kent over the next year.

What services will this affect?

  • Primary Care Nursing (often known as District Nursing)
  • Community Matrons (who support people with two or more long-term conditions in order to reduce or avoid hospital admission),
  • Older People’s Mental Health Services (including support for people with dementia)
  • Intermediate Care (short-term support to keep people living at home or to leave hospital more quickly)
  • Social Care Enablement (short-term support to get people either back living at home or back to work) 
  • Social Care Co-ordination (care management support for people with long-term physical impairment and complex needs)

Who does this make a difference to?

We believe this will not have an immediate impact on the way you currently receive your health and social care. You will still be seen and treated by the health and social care professionals you currently are seen by. You will also still be able to contact people in the same way that you do now to make decisions about your care.

The main changes now will be for staff, who will be working at new locations and much more closely with their counterparts. Staff have been involved in this programme from the start and will continue to be kept up-to-date and fully involved.

Is this about saving money?

This change is about improving the care you receive by making sure health and social care professionals work together more closely. 

As the demand for services continues to grow, we need to make better use of the funding that’s available to us. By working closer together we are able to be more efficient and will be able to improve the care you receive.

Will this affect services for children?

At the moment we are focussing on services for adults, but we hope that what we learn can support similar work with children and families services in the future.



For more information

If you want to know more about the programme or have any questions that you want answered please don’t hesitate to get in touch by emailing:

or sending a letter to:

Engagement Team
Kent Community Health NHS Trust
Trinity House
Eureka Business Park
ME20 7NJ