Primary Care Psychological Therapies Services (Talking Therapies)

Speak to someone. We're here to help.

If you’ve got things on your mind that are changing the way you go about your day to day life, sitting down and talking it through with a friendly expert is the best thing you can do.

We have a team of professionally trained and accredited practitioners based around Kent who provide Primary Care Psychological Therapies Services (PCPTS), also known as talking therapies, which are part of the government’s Improving Access to Psychological Therapies (IAPT) programme.

Many people will experience emotional difficulties at some point in their life. The PCPTS is aimed at providing help for people with anxiety and depression and related problems such as:

  • Trauma
  • Anger
  • Phobias – feeling scared of certain situations or things like spiders, confined spaces, needles etc
  • Obsessions and compulsions – being excessively bothered by recurring unwanted thoughts, or doing certain things like excessive washing of hands, checking of things.
  • Feeling that you are not coping with life events such as childbirth, redundancy, illness or injury
  • Relationship difficulties
  • Unresolved issues from your past.

Visit our frequently asked questions page to find out more about our service and how we may be able to help you in overcoming the problems you are experiencing.

How can I use Primary Care Psychological Therapies Services?

Contacting our service to speak with a member of our team is easy and quick. You can contact us directly through a number of ways:

Telephone

Freephone: 0800 2799 5000.

This service is generally free from most land lines but there may be a charge if phoning from a mobile phone.

Post

Freepost self referral forms are available at GP surgeries and other community locations throughout Kent where we offer Psychological Therapies. You can also download and print the Freepost leaflet for your local Primary Care Psychological Therapies Service by using the links on the right of this page. Once you have completed the form you simply need to post it. Details of all the services across Kent are given at the bottom of this page.

Electronically

If you would like to contact us electronically, please use the links for the online self-referral forms for local Psychological Therapies Services on this page.

What can you expect from Primary Care Psychological Therapies Services?

Once you have contacted us (or your GP refers you to our service) we will telephone or write to you to advise you of an initial telephone assessment appointment with a clinical member of our team.

We aim to book an appointment that is convenient for you and generally we are able to offer you a choice of two appointments. However, if we are unable to meet your needs we will advise you to contact your GP who can discuss alternative providers with you.

At the time of your booked assessment call we will telephone you and the conversation usually takes around 30 to 40 minutes. During the call you will be able to outline any difficulties you are experiencing and we will be able to advise you on whether our service may be of help you to. If we are, we will advise you on the therapies that are available in your area.

We may also be able to give you information about alternative helping agencies in the local community, support and/or therapies that may be more suited to your needs.

Where are the Kent and Medway NHS Primary Care Psychological Therapies Services?

Dartford, Gravesend and Swanley Primary Care Psychological Therapies Service
17 High Street
Swanley
BR8 8AE
Freephone: 0800 2799 500 (Option 1)
Tel: 01322 669899
Fax: 01322 667274
Opening hours: Monday to Friday, 9.00am to 5.00pm
Areas covered: Dartford, Gravesham and Swanley and the surrounding villages

Maidstone Primary Care Psychological Therapies Service
The Courtyard
Pudding Lane
Maidstone
ME14 1PA
Freephone: 0800 2799 500 (Option 2)
Tel: 01622 776340
Fax: 01622 776369
Opening hours: Monday to Friday, 9.00am to 5.00pm
Areas covered: Maidstone and Malling and Weald and the surrounding villages

South West Kent Primary Care Psychological Therapies Service
Spa House
18 Upper Grosvenor Road
Tunbridge Wells
TN1 2EP
Freephone:0800 2799 500 (Option 3)
Tel: 01892 524996
Fax: 01892 525569
Opening hours: Monday to Friday, 9.00am to 5.00pm
Areas covered: Tunbridge Wells, Tonbridge, Sevenoaks and the surrounding villages

Medway Primary Care Psychological Therapies Service
Elmsleigh Lodge
118 Maidstone Road
Chatham
ME4 6DQ
Freephone: 0800 2799 500 (Option 4)
Tel: 01634 841524
Fax: 01634 817667
Opening hours: Monday to Friday, 9.00am to 5.00pm, Tuesday 9.00am to 7.00pm
Areas covered: Rochester, Gillingham, Chatham and the surrounding areas

Swale Primary Care Psychological Therapies Service
St Michael's House
St Michael's Road
Sittingbourne
ME10 3DW
Freephone: 0800 2799 500 (Option 5)
Tel: 01795 514501
Fax: 01795 410891
Opening hours: Monday to Friday, 9.00am to 5.00pm
Areas covered: Sittingbourne, Isle of Sheppey, Iwade and the surrounding areas

Dover and Deal Primary Care Psychological Therapies Service
Coleman House
Brookfield Avenue
Dover
CT16 2AH
Freephone: 0800 2799 500 (Option 6)
Tel: 01304 216645
Fax: 01304 216677
Opening hours: Monday to Friday, 9.00am to 5.00pm
Areas covered: Dover, Deal, Sandwich and the surrounding areas



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