Where do I go in a crisis?

Call 0300 222 0123.

Access for the hearing impaired 

0786 002 2819.

When calling the Contact centre we will ensure that you are passed through to the relevant clinical person for your area, either your local duty team or local Home Treatment Team. This will enable you to receive timely access to services to meet your current needs.

This single telephone number is available 24/7 if you need mental health advice and support. This number will help you to receive relevant advice and help you manage your mental health needs.

Family members and carers

As a carer, you are often best placed to know when extra advice and support is needed, and we recognise that it is important that you have access to the number too. Family members and carers can use the number to talk to someone when they don’t know how to help. People answering the phone can give advice or signpost you to the right place.

Referrers, such as GP’s, will be able to access expert advice.

I just need to talk to someone

If you need to talk to someone about how you feel or how to deal with someone experiencing a mental health crisis you can also contact:

 NHS Choices logo

NHS Choices provides 24 hour support, seven days a week with trained nurses.

You can call NHS Choices or visit their website, which provides information and advice about mental health including a mental health symptom checker.

 

Mental Health Matters Helpline is a confidential service staffed by highly trained and experienced Telephone Helpline Workers, offering emotional support to anyone calling. 

Ongoing support is available, and they are also there for carers in need of support.

Freephone: 0800 107 0160
Opening hours: 24 hours a day, 7 days a week
Email: info@mentalhealthmatters.co.uk 
Minicom: 0191 549 8563

The Samaritans are open 24 hours a day, seven days a week and provide confidential, non-judgemental emotional support.
Telephone: 08457 90 90 90
Email: jo@samaritans.org

Should I call 999?

For someone in a mental health crisis an ambulance or the police may not be the best route to access onward care. When calling 0300 222 0123 you will be speaking to a health care professional with mental health training and expertise. They will be able to draw on these specialist skills to help you.

If you are in immediate life threatening danger call 999.

For non emergency medical advice call 111