Service user and carer opportunities

We believe that the Trust should test ourselves against standards within the much-voiced Mental Health Service User Statement – “Nothing about us, without us”.

We are committed to involving service users and carers in the process of improving and developing services.

Trust Wide Patient & Carer Experience Group

This Trust wide strategic group provides assurance that all aspects relating to patient centred care are fulfilled. It ensures that there are clear lines of accountability and channels of communication between this group and service line governance arrangements. Service users and Carers are represented during that meeting. 

It ensures that the patient experience is encompassed and embedded across Kent and Medway providing a quality framework to demonstrate that Kent and Medway NHS and Social Care Partnership Trust (KMPT):-
• Provides equitable, responsive needs met services that are available across the Trust
• Maintain and improve effective partnerships with service users and carers
• Provide care in environments that promote patient recovery and self-directed support
• Holding each other to account


20181002 TWP&CEG minutes - draft

20180904 TWP&CEG minutes

20180801 TWP&CEG minutes

20180612 TWP&CEG minutes

20180508 TWP&CEG minutes

For further information, please contact Patient Experience Team on 01227 812042 or email

Co-production Network Meeting

This Network brings service users, carers, KMPT staff and other stakeholders together to collaborate on KMPT service developments. Established in 2016 the network meets quarterly to review co-production activities whilst actual co-production projects run between the network meetings. This meeting alternate between Canterbury, Maidstone, and Gillingham. 

Meeting dates:

  • Monday, 10 December 2018 from 10.00am to 1.00pm in Large Boardroom, Eastern & Coastal Area Offices, Littlebourne Road, CT1 1AZ


20180910 Co-production minutes - draft

20180611 Co-production minutes

20180312 Co-production minutes

Co-production network -December - poster

To book a place contact Patient Experience Team on 01227 812034 or email

Presentations to the trust Board

Would you like to do a presentation for the trust Board Meeting on your experiences of Mental Health Services in Kent and Medway? To find out more please contact Nick Dent, Patient Experience Manager on 01227 812370.

Contact Us

Patient Experience Team
St Martin's Hospital
Kent, CT1 1TD
01227 812370