My Health and Care Record - Powered by Patients Know Best
In 2025, we’re making it easier for you to access your own personal health record. By working together with a trusted partner, Patients Know Best (PKB), you’ll soon be able to view your KMPT records securely through the NHS App, or via a website login.
What this means for you
Starting from Summer 2025, we will be rolling out new features for you. You will soon be able to:
- See your appointment details and letters online 24/7, day and night
- Receive notifications about upcoming and newly-booked appointments
- View key information about your care, including care plans
- Access helpful resources related to your treatment
- Amend and cancel appointments online
- Choose digital access to reduce paper usage and support sustainability
This is completely free, secure, and designed to give you more control over your personal health record.
How to access your record
We’ll be introducing My Health and Care Record gradually, rolling it out service by service. When your KMPT care team begins using the system, you’ll receive an email invitation from Patients Know Best (PKB) with a link to register. This email will include everything you need to get started.
Once you’ve registered, you’ll be able to view your information in two ways:
- Through the NHS App – available on your phone or tablet
- Through the Patients Know Best website via my.patientsknowbest.com, using a secure login you’ll set up during registration
You’ll see the Patients Know Best name on your registration email, on the login screen, and on any notifications you receive – so you’ll always know it’s the same trusted system keeping your health information safe.
Your data, your choice
If for any reason, you’d prefer not to have this information available in the app, you can opt out by contacting our Information Governance team
Email: kmpt.infoaccess@nhs.net
Telephone: 01795 514 525.
When will this be available?
Rollout of My Health and Care Record will start from summer 2025. We’ll keep you updated on when it will be available for your service.
Frequently Asked Questions
