CQC rated KMPT - Good

Date: 12 April 2017

CQC good rating

Kent and Medway NHS and Social Care Partnership Trust is Good!

Services provided by the Trust have been rated as Good overall and Outstanding for being caring following the latest inspection by the Care Quality Commission.

Chief Executive of KMPT, Helen Greatorex, said: I am absolutely delighted and so very proud to share the news that we have been rated by the Care Quality Commission, as a Good organisation.

“This result is so very well deserved by every single member of KMPT staff, it is fantastic recognition and reflects the organisation that I joined in June last year. One of the most striking thing about us as an organisation is the genuine warmth and kindness that is everywhere. The CQC agree and have rated us Outstanding overall for Caring.

“Two years ago, KMPT was rated by the CQC as Requires Improvement. Since then we have worked with our partners to improve. We appreciate that we still have work to do and will continue to work with our partners to make sure we further improve on our journey to outstanding.”

CQC’s Deputy Chief Inspector of Hospitals (and lead for mental health), Dr Paul Lelliott, said: “I am pleased to report that our latest inspection has found evidence of real improvement for the people who rely on these services.  It is clear that the Trust had taken feedback from our previous inspection and responded positively to the concerns we raised. 

“We found a number of improvements had taken place. For example previously we found the Trust did not take appropriate measures to ensure patients were protected against the risks associated with the unsafe management of medicines. At this inspection there was significant improvement in this area. The Trust had also implemented methods for patients and carers to provide feedback about Trust services and there were examples of where improvements had been made in response to this feedback.  

“Throughout the inspection we met with dedicated staff who were committed to their roles. Staff were compassionate, kind and respectful of patients and their families. In all ten core services, we rated caring as Outstanding or Good.  

“But we also found some areas where the Trust needed to make further improvements, including safety. We have highlighted these in our inspection report – and we expect the Trust to address these areas as a priority.   

“We will continue to monitor the Trust and our inspectors will return at a later date to check on its progress.”

 The report identifies a number of areas of good practice including:

  • Inspectors found excellent use of the dementia care mapping toolkit and implementation of ‘this is me’ life history documentation to provide person-centred care on the wards for older people with mental health problems
  • The Trust had made a commitment to strengthen the peer-supported open dialogue (POD) approach and is training a second cohort of students. Open dialogue involves regular network meetings between a patient and their family, or peer network, and mental health professionals
  • In the long stay rehabilitation mental health wards staff told inspectors about the job taster programme where patients and ex-patients are given the opportunity to work in a placement on one of the units
  • The Trust had a ‘Peak of the week’ quality initiative, which identified a particular area of service quality, development or improvement and shared throughout the Trust
  • Inspectors saw in services across the Trust a range of support and educational groups for carers including a carer’s education programme. In the community based services for older people there were support groups such as ‘living well with dementia’. The psychology team offered behavioural family therapy for patients and carers in several wards. Wards also had carer’s champions.

Areas where the Trust has been told to improve include:

  • In community-based mental health services for adults of working age the Trust must address the high caseload numbers allocated to individual staff to ensure that all patients are appropriately monitored
  • The Trust must review its waiting lists for those patients waiting for initial assessment and those patients waiting for allocation to a named worker to ensure patients receive a service in a timely way
  • In acute wards for adults of working age and psychiatric intensive care units, the Trust must ensure that the service is providing accommodation that adheres to guidance on same-sex accommodation
  • In the forensic inpatient and secure services the Trust must protect patients and staff against the risks associated with unsuitable premises and equipment, including a review of the bed frames used in the service to reduce the risk of ligatures. 

To view the full report please visit the CQC website.  


About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.


  • Summary:
    Services provided by Kent and Medway NHS and Social Care Partnership Trust have been rated as Good overall and Outstanding for being caring following the latest inspection by the Care Quality Commission.
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