Veterans' Mental Health High Intensity Service

Kent and Medway's Veterans’ High Intensity Service (HIS) provides care and treatment for former armed forces personnel (veterans) and their loved ones who are in a mental health crisis and need urgent help. The service works in collaboration with other services and will also help people who struggle to engage with services.

The HIS is part of a new national pathfinder being rolled out across areas of England from November 2020 onwards, with NHS Solent  leading on the new collaborative service across the South East of England in 2021.

We are proud to be working with mental health trusts across the South East, South Central Ambulance Service Foundation Trust, South East Coast Ambulance Service, All Call Signs and Walking With The Wounded.

The HIS is part of a trio of specialist mental health support for veterans known as Op COURAGE: The Veterans’ Mental Health and Wellbeing Service, launched by NHS England and NHS Improvement. Op Courage consists of the Veterans’ Transition, Intervention and Liaison Service (TILS), the Veterans’ Complex Treatment Service (CTS) and now the High Intensity Service (HIS).

As a UK military veteran or family of a veteran facing mental health crisis, you can refer yourself to the High Intensity Service.

Call us on 023 9438 7924 or email and tell us:

  • You are a veteran if you are in need of urgent support - you are a military veteran if you have served for a day or more
  • You are calling on behalf of a veteran – you will need their permission to call the service.
  • You are a relative of a veteran, calling for help for yourself or a member of your close family.

You can also be referred to the High Intensity Service and other veteran mental health services by your GP.

For more information about the High Intensity Service please download our leaflet.

What are the benefits of the High Intensity Service for Veterans?

This service provides:

  • A service that has been designed by veterans, for veterans and that employs veterans – improving their experience and likely engagement with treatment
  • A joined -up experience of care – reducing the feeling of being passed around the system
  • A better experience for veterans struggling with mental health problems, leading to improved health, reduced hospital stays and serious incidents and a higher quality of life
  • Greater opportunity for family, friend and carer involvement and improved outcomes for all.

Who delivers the High Intensity Service?

The HIS is provided by a partnership of well-established expert organisations, including:

  • Solent NHS Trust – who are the lead provider
  • Veteran’s support charity Walking With The Wounded
  • Veterans’ mental health organisation All Call Signs
  • Southern Health Trust Foundation Trust
  • South Central Ambulance Service NHS Foundation Trust
  • Isle of Wight NHS Trust
  • Sussex Partnership NHS Foundation Trust 
  • Kent and Medway NHS and Social Care Partnership Trust
  • Surrey and Boarders Partnership NHS Foundation Trust
  • Berkshire Healthcare NHS Foundation Trust 
  • Oxford Health NHS Foundation Trust

The HIS employs clinical staff who will have the appropriate skills to support veterans and local NHS teams when the veteran is in crisis or is admitted to a mental health inpatient ward. This will include a team of psychologists, peer support workers, mental health professionals and Veteran Liaison and Support Officers – some of whom will be veterans themselves.