Management of investigations and serious incidents policy

The purpose of this policy is to ensure that risks associated with serious incidents are identified and managed in accordance with best practice and in line with the expectations of the NHS Resolution, the Health and Safety Executive, the Care Quality Commission, NHS England and NHS Improvement, Clinical Commissioning Groups and the public.

Publication date:
01 September 2019
Date range:
September 2019 - September 2022

1. Introduction


When a Serious Incident occurs, there must be systematic measures in place to respond to them. These measures must protect patients, staff and visitors and ensure that robust investigations are carried out, which result in organisations learning from serious incidents and putting actions in place to minimise the risk of the incident happening again.


Adherence with the policy supports KMPT in its objective to pursue continuous improvement in the delivery of its services,  whilst being person-centred, acting openly, fairly and proportionately within just culture.