Attend Anywhere Patient Information Leaflet
Information and guidance on attending your appointment by video.
- Publication date:
- 09 April 2021
- Date range:
- April 2020 - Ongoing
Information
Video calling is convenient and easy to use
Instead of travelling to your appointment, you will enter the online waiting area, using the link below.
The service will see that you have arrived, and a provider will join your call when ready. There is no need to create an account.
Video calls are secure and your privacy is protected.
How do I attend my video appointment?
Go to: Type or paste the web link you've been given ito one of the recommended browsers.
What do I need to make a video call?
- A device for making a video call, such as a smartphone, tablet, or
- computer with a webcam and speaker (often built into laptops).
- A reliable internet connection (wired, WiFi or mobile data).
- If you can watch a video online, you should be able to make a video call.
- A private, well-lit area for your consultation, where you will not be disturbed.
- Use the latest version of Chrome, Safari, or Edge for best video calling performance.
Google Chrome - Windows, Android, MacOS
Apple Safari - MacOS, iOS, iPadOS
Microsoft Edge - Windows
What do I need to know?
Is it secure/confidential?
You have your own private video room that only authorised providers can enter.
No information you enter is stored. Calls are not recorded.
How much does a video call cost?
The video call is free except for your internet usage.
Tip! - If you can, connect to a Wi-Fi network to avoid using your mobile data.
How much internet data will I use?
The video call doesn’t use data while you are waiting for someone to join you.
After the call connects, it uses a similar amount of data to Skype® or FaceTime®.
How do I make my video call?
Open your web browser and type the service’s web address into the address bar (not the search box).
When you’re ready, click the Start video call button.
Tip! Make a test call before your appointment to check your setup.
The system will check that you have everything in place (internet, speaker, microphone, and video).
If asked, allow your browser to access your camera and microphone. Enter your details, tick the box to agree to the Terms and Conditions, and start your call.
To end the call, click End.
Tip! Many call issues can be fixed by clicking Refresh.