General information

We value the important role carers play in the lives of those who use all of our services, whatever their age. We recognise there is joint accountability between the trust and carers, who are an important source of information about the people they care for.

Do you live in Medway?

If you are a carer in Medway, you may find Medway Council's local carers' helpline useful. It provides a range of information including how to claim carers’ allowance and disabled facilities grants and where to find extra support. To find out more, visit the Medway Council website.

Nearest relative rights

The nearest relative (carer or loved one) has the legal right to request a mental health assessment for their loved one, to decide if they need help from mental health services.

This is an important legal safeguard to help those who may lack the understanding or capacity for the need of help and support to help keep them safe.

Nearest relatives rights from Mind

Download: Nearest relative fact sheet from Rethink Mental Illness

Confidentiality 

We have a legal duty to keep information about our patients strictly confidential.

If the patient is willing to give consent, the team can share information with you and other members of their family and those close to them. If consent to share information is not given, you may still talk to staff. General information about patient illness, emotional and practical support, advice and guidance for you as the carer does not breach confidentiality.

View our carers guide to confidentiality

Feedback

Your views are important to us and will help others who use our services, including families and carers.

We welcome feedback and this can be given through a number of ways, including talking to the staff who are providing care (or the service manager), submitting compliments or submitting formal concerns or complaints.

We have a number of ways for you to talk to us and help us improve our services. You can view these in our Get involved section.

Carers survey 2018

The trust’s annual carer survey was conducted in October 2018. Our results help us see where we are getting it right for carers and also where we need to improve. 

The survey asks a range of questions and secures feedback, which is key in improving our services and helping us to care with excellence and accountability at the core.

Please visit our carers survey page for more information.

Conference 2018

In the spring, we held our 2018 conference, which brought together service users and carers. You can read the report from the event here and we will share details of the next conference as soon as dates have been confirmed.

Get involved

We produce a range of service user experience and satisfaction surveys, which we also encourage families and carers to complete when they are receiving services. We know we can learn from the views, experience and opinions of those who use our services and their carers.

We therefore seek to involve service users and carers in all aspects of our work. You can read more about our approach to service user and carer involvement in our getting involved section.

We are also seeking to recruit carers who may be willing to act as “critical friends” to KMPT by attending workshops, events and planning meetings, giving feedback about your experiences and ideas which will help us to improve. Ask your carer champions for more details.

If you would be interested in offering peer support to carers on the wards, we would love to hear from you. Your experience could be invaluable in supporting other carers on their journey through acute mental health services.