Contact us

Crisis Care

If you need urgent help, please contact the Crisis Resolution Home Treatment team (CRHT). 

Alternatively, if you need mental health advice and support, call our 24/7 contact centre on 

0300 222 0123

Our new Single Point of Access (SPoA) provides a single contact number for patients, carers and clinicians seeking mental health advice and support.

Whether you are a patient, a carer or a medical professional wishing to make a referral, our staff will make sure that you receive the information and support you need and access to any services you may require.

How is this different from calling 999?

For someone experiencing a mental health crisis, an ambulance or the police may not be able to provide the right support and care.

When calling our CRHT or SPoA, you will be speaking to someone who can ensure you are put through to the right team. They will know how best to support you and make sure you receive the best advice.

Out of hours

If you need to contact clinical services out of hours, please call the CRHT or SPoA on 0300 222 0123.

Freedom of Information

You can submit a freedom of information request by contacting our Freedom of Information team on 01795 514528 or by email. 

Compliments and complaints

Your views play a critical role in helping us develop our services. We would greatly appreciate your feedback to help us improve services for you and other people.

Visit the compliments and complaints page to find out how to register a compliment or make a complaint.



If you have been affected by the court case involving a former KMPT employee, please contact our dedicated helpline 01622 724139 between the hours
of 9am-5pm.

Should I call 999?

For someone in a mental health crisis an ambulance or the police may not be the best route to access onward care. When calling 0300 222 0123 you will be speaking to a health care professional with mental health training and expertise. They will be able to draw on these specialist skills to help you.

If you are in immediate life threatening danger call 999.

For non emergency medical advice call 111.

For general enquires

Kent and Medway NHS and Social Care Partnership Trust
Trust Headquarters, Farm Villa
Hermitage Lane
Kent ME16 9PH

Tel: 01622 724100
Fax: 01622 724167