Family, friends and carers survey

Tell us about your own experiences of KMPT

The survey has been developed with the support of families and carers just like you who have experienced our services.

We are pleased to be able to offer you the opportunity to complete the survey online.

You can complete the carers survey here

If you would like a paper form, please ask a member of staff or a carers champion in your area.

Recent feedback

In January to March 2023, 221 family members, friends and carers gave their own views about their experience of Kent and Medway NHS and Social Care Partnership Trust services:

  • Family, friends and carers strongly agree that they were approached by staff in a respectful and kind way.
  • Family, friends and carers strongly agree that staff adequately explained confidentiality to them (i.e. what information can/can’t be shared with them and why).
  • The overall experience as a family member, friend or carer is positive – their overall experience within Kent and Medway NHS and Social Care Partnership Trust is very good.

Family, friends and carers said...

  • This is a very difficult time for us. Exceptional member of staff dealt with our issues in a kind, caring and compassionate way. Thank you.
  • Staff were lovely, informative and gave me a drink when I arrived. Everyone was really helpful and they were marvellous and even remembered my face and who I was. This made a huge plus. There was a really kind caring atmosphere.
  • The team have been providing excellent support to meet my mum’s needs. Clearly communicating what her needs are and how they will help her. Providing an interpreter so her voice is heard. Being understanding. Looking at the family needs as well. Thank you again.