PREM

A PREM is a Patient Reported Experience Measure, a measure of patient experience as reported by the patient themselves. We have developed a trust-wide PREM so that we can understand how people experience using our services and can monitor where such experience improves, or drops.

We consider that learning from patient experience is vital in establishing quality of services.

We are pleased to be able to offer you the opportunity to complete the PREM online

How this links to your recovery

Alongside the Friends and Family Test, the PREM asks six questions that are linked to how staff have engaged with the patient and their family/friends.

We need to know that we’re listening and communicating well to ensure we are working well together. We would love to receive your comments on what helps and what is less helpful so that we can learn and ask this in the final two questions.

What shall I do with my feedback form?

Some services will have post boxes to receive completed forms for the Patient Experience Team to record:

PREM
Patient Experience Team
St Martins Hospital
Canterbury
Kent
CT1 1TD

Service users and carers can also use the trust's Freepost address to send PREMs in:

Freepost RTCS-SBAL-KBUK
KMPT PREM
St Martins Hospital
Canterbury
Kent
CT1 1TD

The service managers receive reports on PREM results regularly and are advised immediately if a significant area of concern is highlighted in a response.

What are we doing with this information?

The trust will gather all results and analyse them to see if any action is required to improve our services.

All feedback will be shared within Care Groups and to individual service managers, however, your comments will remain anonymous unless you have provided contact details.

Who do I contact for further information?

Please contact the relevant team and ask to speak to the service manager if you have any other questions about this. Alternatively, you can contact the Patient Experience Team using the details on the right hand side of this page.

We appreciate your involvement in helping us to improve our services.