Involving local people, and in particular those who use our services, in the work of the Trust is absolutely critical to our success.
Service user and carer involvement in the development and planning of services, as well as the governance of the Trust, is one of our key commitments.
Service users and carers have valuable contributions to make and expertise to share. Whether it is the way the Trust is run, user focused monitoring, interviewing and recruiting of staff, training or research - everyone can play a part.
We have strategies for service user and carer involvement in place and are also embarking on our biggest programme of involving the whole community through Triangle of Care.
Experts by Experience Research Group
The Experts by Experience Research Group are a team of service users and staff who are currently meeting once a month to discuss and plan research and surveys. We ask the team to visit various community and inpatient sites throughout Kent and Medway to carry out these surveys. The information is then turned into a report which is used to help improve our services.
“Service users find it easy to relate to us as we have a shared understanding of mental health issues.”
To find out how you can get involved, contact 01227 812 370.
Patients and relatives are needed to assist in the Patient-Led Assessments of the Care Environment (PLACE). We need input from relatives, carers, visitors or advocates, supported by hospital staff, to make a difference and ensure that a patients voice is the one that matters most.
If you can spare a few hours of your time email us for further information or call 01634 335167.
15 Steps Challenge
First impressions count. The 15 Steps Challenge comprises a team of three who visit wards unannounced to determine the first impressions of a ward from a service user / carer perspective.