KMPT is committed to continuous service improvement through listening and learning from the experience of people using our services, from their friends, relatives and carers and the public as a whole. We believe it is through understanding the experiences of people accessing our support and others affected by the care we provide, that services will become better at meeting people’s needs.
Service user and carer involvement in the development and planning of services, as well as the governance of the Trust, is one of our key commitments. We give training to those who help us and the chance to learn new skills and build on existing ones.
We hold conferences, events and participate in community, national and international events such as Time to Change and World Mental Health Day. See our events page for details.
To find out how you can get involved, contact 01227 812370.
Patient Consultative Committees
KMPT provides 3 Patient Consultative Committees (PCC’s) covering East Kent, West Kent and North Kent. Each PCC meets on a bimonthly basis and provides feedback from KMPT staff about current developments as well as giving time and space for service users to highlight experiences of their own. Each group is able to highlight up to 3 issues which will be considered at the Trust Wide Patient Experience group.
Carer Consultative Committees
There are 2 Carer Consultative Committees which allow carers to hear about current service development and feedback their ideas and concerns. One meets in Canterbury and covers East Kent while a second meets in Maidstone and includes carers and carer group representatives from West and North Kent.
Experts by Experience Research Group
The Experts by Experience Research Group (EbyE) are a team of service users who meet with staff once a month. EbyE members:
• Get involved in Research & Development
• Get involved in service Evaluations
• Get involved in Consultant Recruitment by sitting on panels
• Attend events and get trained in new skills to assist involvement
“Service users find it easy to relate to us as we have a shared understanding of mental health issues.”
KMPT includes service user and carer representatives in various recruitment activities. Many senior recruitment events involve candidates providing a presentation on a topical issue to an audience which includes service user and care representatives.
Service user and carer representation
KMPT involves service users and carers in various planning and monitoring activities. This can be through a one-off event such as a consultation, focus group or workshop, but also through ongoing participation in a project group or governance meetings.
Patients and relatives are needed to assist in the Patient-Led Assessments of the Care Environment (PLACE). We need input from relatives, carers, visitors or advocates, supported by hospital staff, to make a difference and ensure that a patients voice is the one that matters most.
15 Steps Challenge
First impressions count. The 15 Steps Challenge comprises a team of three who visit wards unannounced to determine the first impressions of a ward from a service user / carer perspective.
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