Feedback

We are committed to understanding how our services are experienced by our service users and to use this knowledge as an opportunity to improve.

It is vital that each and every single one of our patients, and their carers, are given the chance to feedback their views on our service, so we can offer patients the best possible experience. Every experience counts. Please choose from a feedback option at the bottom of this page.

Family, friends and carers survey

Please visit our Family, friends and carers survey page to give your views on the quality of care of your loved ones.

Our most recent patient experience scores out of 10

Below is what you have been telling us about your experience of our services in March 2023.

553 people gave their views on the quality of their care in March 2023.

Patient experience scores out of ten (above 8 is very good, between 6 and 8 is good):

• Do we organise the care and services you need well? (community) – 8.6 out of 10
• Did we involve you as much as you wanted in agreeing what care you receive? (community) – 8.6 out of 10
• Do you get the help you need when you are in a crisis? (community) – 8.1 out of 10
• Did the person or people you saw understand how your mental health needs affect other areas of your life? (community) – 8.7 out of 10
• Did we involve members of your family or those close to you as much as you would like? (inpatient) – 8 out of 10
• Did we support you to feel safe? (inpatient) – 8.5 out of 10
• Did a staff member check with you about how you are getting on with your medicines? (inpatient) – 7.9 out of 10
• Are you satisfied with the food and drinks provided? (inpatient) – 8.2 out of 10

NHS Friends and Family Test (FFT) - Overall, how was your experience of our service?

For KMPT, patients are 88% positive about their experience. This is in the range where overall, the experience of our services is ‘very good’. KMPT are exceeding the latest national FFT response rate. Nationally, 2.4% of patients gave feedback and in KMPT 4.2% of patients gave feedback on the quality for their care.