Feedback

We are committed to understanding how our services are experienced by our service users and to use this knowledge as an opportunity to improve.

It is vital that each and every single one of our patients, and their carers, are given the chance to feedback their views on our service, so we can offer patients the best possible experience. Every experience counts. Please choose from a feedback option at the bottom of this page.

Service user and carer feedback on video consultations

We would like to hear from service users themselves as well as carers and loved ones. For information on how you can access the survey, click here.

Our most recent patient experience scores out of 10

  • Overall, how was your experience of our service? – 8.7
  • Did the person or people you saw understand how your mental health needs affect other areas of your life? – 8.9
  • Do we organise the care and services you need well? – 8.7
  • Did we involve you as much as you wanted in agreeing what care you receive? – 8.7
  • Did we involve members of your family or those close to
  • you as much as you would like? – 8.3
  • Did we support you to feel safe (inpatients)? – 8.7
  • Do you get the help you need when you are in a crisis (community)? – 8.4