Coronavirus (COVID-19)

Coronavirus (COVID-19)

Help prevent the spread of coronavirus

To make sure our patients, their families, loved ones, carers and staff remain safe during this time we have stopped all visitors from coming to our wards.

The support of friends and family to all of our patients is vital and we would encourage people to remain in contact with their loved ones by phone, where possible.  

If you would like to discuss alternative ways of keeping in contact, please contact the relevant ward manager.

Thank you for your co-operation and understanding.

Need help in a mental health crisis or emergency – COVID 19 response

We realise that for many of you this is an unsettling time and want to reassure you that we are still here to support you and provide the best care possible.

Please click here to find out how to contact our services if required.

Visiting and protecting our patients

We have had to take the difficult decision to close our inpatient wards and units to visitors.

We ask that you use alternative methods to keep in touch with your loved one as we take this measure to help prevent the spread of coronavirus and protect our patients and staff.

Please contact the ward or unit manager to discuss how you can best do this. Thank you for your co-operation.


The NHS in Kent and Medway and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest advice is to self-isolate if you have a new persistent cough or high temperature.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual if they are not required to self-isolate.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Click here to visit the NHS website for the latest information on symptoms of coronavirus infection and areas where recent travel may have resulted in a high risk of exposure.

Stay at home:

You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from work, but only where this absolutely cannot be done from home.

These measures must be followed by everyone.

Even when doing these activities, you should be minimising time spent outside of the home and ensuring you are 2 metres apart from anyone outside of your household.

Remember to wash your hands as soon as you get home

Anyone can spread the virus.

Full guidance on staying at home and away from others can be found at

Guidance on mental health and wellbeing for the public, parents and carers
Delivery of services during the coronavirus pandemic
Resources for patients
Release the pressure 24/7 mental health crisis text service

A new 24hour service for anyone in Kent or Medway in need of mental health crisis support is now available. This service (for all age groups) went live earlier this month (1st April 2020)

Support is now available simply by texting the word “Kent” or the word “Medway” to 85258.

You can also phone: 0800 1070160

It is free for the majority of phone networks – for full details see here The service is provided by the national charity Shout.


Click here to view the Government guidance for those who provide unpaid care to friends for family

The above link is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

Domestic abuse

Whoever you are, social isolation is not an excuse for domestic abuse.

This is a crime and it can affect anyone.
During this COVID-19 pandemic, limited contact with the outside world may make you or someone you know feel unsafe but our specialist teams are still here to help 24/7, in the same way we always do.

Kent Police will respond to your call and can arrest anyone committing offences against you.

In an emergency dial 999 or 101 for non-emergencies. You can also speak to someone online at

There are other agencies working with Kent Police to support you:

  • National Domestic Abuse Helpline: 0808 2000 247
  • Kent and Medway Domestic Abuse Helpline:
  • Victim support: 08 08 16 89 111
  • Broken Rainbow:
  • Childline: 0800 1111

Download the poster

Support for Armed Forces
Physiotherapy exercise guides

Four physiotherapy guides are now available help patients and stay fit and healthy during COVID-19.

They cover a range of different exercises that are very easy to do, with step by step instructions provided. These exercises focus on stretches, strength work and cardio. 

These guides can be downloaded here:

Strength exercises 

Cardio exercises

Gym ball exercises


Further information for healthcare professionals can be found at -