Coronavirus (COVID-19)

NHS patients, staff and visitors must continue to wear face coverings in healthcare settings

Working to keep everyone safe when visiting KMPT

Our priority is to ensure the safety of our patients, visitors and staff at all times, and as people start to return to more normal ways of life, we must continue to ensure we are protecting everyone as much as possible who may be working or visiting our buildings; particularly those people who may be vulnerable to COVID-19.

While the government is lifting restrictions on Monday, 19 July, it has asked that everyone continues to act carefully and remain cautious in their approach to everyday life.

Public Health England has announced that its infection prevention control guidelines and hospital visiting guidance are set to remain in place for all staff and visitors. That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected. 

In line with this advice, we will be asking everyone to continue to use appropriate personal protective equipment and to socially distance as well as washing or sanitising their hands.

All visitors to KMPT sites must:

  • Wear a face covering at all times as appropriate
  • Maintain 2 metre social distancing at all times where possible
  • Wash/sanitise their hands regularly as appropriate.


We know some people may be exempt from wearing a mask due to health concerns. If you are, please ensure you make a member of staff aware of your exemption so you are not challenged.

Should visitors refuse to follow the guidance we have in place, unfortunately, we will be unable to allow your visit to take place for the safety of all patients, other visitors and our staff and their loved ones.

Each site may have additional measures in place and so we recommend you contact the ward direct prior to your visit.

Thank you for playing your part to keep everyone as safe as possible at this time.

Need help in a mental health crisis or emergency – COVID 19 response

We realise that for many of you this is an unsettling time and want to reassure you that we are still here to support you and provide the best care possible.

Please click here to find out how to contact our services if required.

Receiving treatment during the COVID-19 pandemic

During the pandemic we are having to adapt the way we offer our services to make sure we can continue to support you in the best possible way during this time.

Don’t worry we are still here for you and you can still expect to receive your care in the following ways:

  • By telephone
  • Through a secure video conference system or
  • Face- to-face (where possible).

If you have any concerns, please contact the team responsible for your care and they will be able to answer your questions.


The NHS in Kent and Medway and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Do not go to a GP surgery, pharmacy or hospital.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual if they are not required to self-isolate.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

Full guidance can be found at

Guidance on mental health and wellbeing for the public, parents and carers
Delivery of services during the coronavirus pandemic
Resources for patients
Release the pressure 24/7 mental health crisis text service

A new 24hour service for anyone in Kent or Medway in need of mental health crisis support is now available. This service (for all age groups) went live earlier this month (1st April 2020)

Support is now available simply by texting the word “Kent” or the word “Medway” to 85258.

You can also phone: 0800 1070160

It is free for the majority of phone networks – for full details see here The service is provided by the national charity Shout.


Click here to view the Government guidance for those who provide unpaid care to friends for family

The above link is for anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support anyone who cares, unpaid, for a friend or family member who, due to a lifelong condition, illness, disability, serious injury, a mental health condition or an addiction, cannot cope without their support.

Carers agencies in Kent and Medway

Click here to download a PDF map of Carers agencies in Kent and Medway

Domestic abuse

Whoever you are, social isolation is not an excuse for domestic abuse.

This is a crime and it can affect anyone.
During this COVID-19 pandemic, limited contact with the outside world may make you or someone you know feel unsafe but our specialist teams are still here to help 24/7, in the same way we always do.

Kent Police will respond to your call and can arrest anyone committing offences against you.

In an emergency dial 999 or 101 for non-emergencies. You can also speak to someone online at

There are other agencies working with Kent Police to support you:

  • National Domestic Abuse Helpline: 0808 2000 247
  • Kent and Medway Domestic Abuse Helpline:
  • Victim support: 08 08 16 89 111
  • Broken Rainbow:
  • Childline: 0800 1111

Download the poster

Support for Armed Forces
Physiotherapy exercise guides

Four physiotherapy guides are now available help patients and stay fit and healthy during COVID-19.

They cover a range of different exercises that are very easy to do, with step by step instructions provided. These exercises focus on stretches, strength work and cardio. 

These guides can be downloaded here:

Strength exercises 

Cardio exercises

Gym ball exercises


Further information for healthcare professionals can be found at -