Carers survey
We value the important role that carers play in the lives of those who use our services, whatever their age, and we recognise that carers are a vital source of information about the people they care for.
Only a carer can tell us the things that could have made their experience of care and treatment for their loved one better.
We will conduct a follow up survey in 2020/21 so that we can evaluate the impact of the changes made and continue to learn from the experiences of carers.
We are pleased to say that we are conducting a review of how we gather feedback from friends, family and carers.
Why we are reviewing the way that we hear from friends, family and carers:
- To improve by changing to a system of gaining continuous ‘near-live’ feedback
- To reach friends, family and carers at the point of care and hear their views and opinions
- To learn and improve from the views and opinions of friends, family and carers
- Since March 2020 lives will be hugely different and our focus should change to reflect this
