Carers survey
We value the important role that carers play in the lives of those who use our services, whatever their age, and we recognise that carers are a vital source of information about the people they care for.
Only a carer can tell us the things that could have made their experience of care and treatment for their loved one better.
This year’s carer survey was conducted by Quality Health to bring it in line with the trust’s arrangements for the national patient survey.
Quality Health provided a helpline facility for anyone with communication difficulties to access the survey.
The survey is now complete. It was distributed to 1356 carers recorded as such on our patient records, 1000 working age adult carers and 356 older adult carers, and responses were received from 288 carers.
A big thank you to the carers who took part in our annual survey. We have heard what carers have been telling us and we will be making these changes from the recommendations made.
1. Develop an information booklet for carers around information sharing
2. Ensure that information is routinely shared with carers, where consent to share has been provided
3. Ensure that carers are included in discharge and transfer processes
4. Raise awareness of carer champions so that it is clear who carers can liaise with within each service
5. Ensure carers are signposted to relevant sources of support and advice such as local Carer support services
We will conduct a follow up survey in 2020/21 so that we can evaluate the impact of the changes made and continue to learn from the experiences of carers.
Who do I contact for further information?
Please contact the Patient Experience Team using the details on the right hand side of this page.
