How are we doing?
KMPT is committed to understanding how our services are experienced by its service users and to use this knowledge as a lever to improve. It is vital that each and every single one of our patients, and their carers, are given the chance to feedback their views on our service, so we can offer patients the best possible experience. Every experience counts.
How are we doing?
What is a PREM?
A PREM is a Patient Reported Experience Measure, a measure of patient experience as reported by the patient themselves. We have developed a trust wide PREM so that we can understand how people experience using our services and can monitor where such experience improves, or drops. We consider that learning from patient experience is vital in establishing quality of services. We are pleased to be able to offer you the opportunity to complete the PREM online.
How this links to your recovery
Alongside the Friends and Family Test, the PREM asks six questions that are linked to how staff have engaged with the patient, and their family/friends. We need to know that we’re listening and communicating well to ensure we are working well together. We would love to receive your comments on what helps and what is less helpful so that we can learn and ask this in the final two questions.
What shall I do with my feedback form?
Some services will have post boxes to receive completed forms and staff can receive them to send on to the Patient Experience Team to record - PREM, Patient Experience Team, St Martin's Hospital, Canterbury, Kent CT1 1TD.
Service users and carers can also use the trust's Freepost address to send PREMs in – Freepost RTCS-SBAL-KBUK, KMPT PREM, St Martin's Hospital, Canterbury, Kent CT1 1TD.
The Service Managers receive reports on PREM results regularly, and are advised immediately if a significant area of concern is highlighted in a response.
What are we doing with this information?
The Trust will gather all results and analyse them to see if any action is required to improve our services. All feedback will be shared within Care Groups and to individual service managers however your comments will remain anonymous unless you have provided contact details.
Who do I contact for further information?
Please contact the relevant team and ask to speak to the Service Manager if you have any other questions about this. Alternatively you can contact the Patient Experience Team on 01227 812137.
We appreciate your involvement in helping us to improve our services.