Involvement and Engagement

We believe that the best mental health services are created with the involvement of those who matter most – our patients, their carers, and the wider community. Our Involvement and Engagement department is dedicated to reaching our communities to make sure that your voices shape the design, delivery, and continuous improvement of our services.

Breaking down our language

It’s important to us that everyone understands the words that we use to describe our work. You will often hear our team using the following words:

• Co-design or co-develop: Create something in a way that everyone has an equal say on how it’s designed
• Co-creation: The act of coming together, as equal partners, to progress an idea
• Co-deliver: Working together to share information

What we do

Co-create services
Our Co-creation Community is a space for our staff, patients, carers, and community members to co-design and co-develop services that meet real needs. This involves listening to feedback, engaging in meaningful discussions, and using this input to develop solutions that make a difference.

Continuous improvement
We are committed to collaborating with you to review, refine, and improve services based on your feedback. This continuous improvement process helps us provide high-quality mental healthcare.

Engage the wider community
The Co-creation Community is not limited to just people who are using our services. We also engage with the wider community to make sure we are responsive to broader mental health needs and experiences. These conversations are important for building an inclusive and supportive network for everyone.

Training
We offer a variety of training opportunities to help our co-creators to actively engage with the design and improvement of our services. These training programmes are co-designed to equip you with the skills and knowledge you need to contribute effectively. We want to make sure that everyone can participate confidently and meaningfully in the co-creation process.

Mentoring and support
We provide mentoring and support to make sure that you feel safe, valued and confident in sharing your views and experiences. Our dedicated team is here to offer guidance, encouragement, and a listening ear. We create an environment where you can feel comfortable and empowered to contribute openly.

Get involved

Join our Co-creation Community to help us improve our services.