Celebrating our 2021 Staff Survey feedback

Date added: 30 March 2022

Every year our staff are invited to participate in the national NHS Staff Survey. The survey is completely anonymous and provides an opportunity for our staff to share with us what it feels like to work for the trust – what is good and where we need to take action to improve. Listening to what our staff tell us gives us a much better understanding of how we change things where we can for the better.

We were delighted by the response to the 2021 Staff Survey. Our participation rate was an incredible 67.8 per cent across the whole trust*. This was better than all previous years’ and shows us that our people really value being heard and want to let us know how they feel.

So what did our results tell us?

  • Our  line managers are outstanding. Particularly when encouraging colleagues and providing clear and helpful feedback
  • Our levels of engagement across the trust are fantastic. They are increasing year-on-year, with our black and minority ethnic staff in particular engaging at a higher level than other comparable trusts
  • Our learning and development service is brilliant. Our staff marked our approach to supporting them with career, skills and knowledge development, appraisals and enabling flexible working as being highly valued
  • We’ve made year-on-year improvements in staff morale and we’re now rated as above average in comparison to other comparable trusts.

Our overall results, in comparison to 50 other mental health, learning disability and community trusts across the country, place us above average in many areas. This is a fantastic achievement; however, we know that there’s still work to be done.

We are committed to listening and improving all of the time to ensure we are supporting our staff in the right way and creating an environment in which they feel able to thrive. As well as the Staff Survey, we also encourage staff to complete the NHS People Pulse survey every quarter^.

As well as celebrating this wonderful achievement, we will be working hard to make sure we take action where we need to improve and discuss with all our staff about how we can make KMPT an even better place to work.

We want to thank our people who work tirelessly to provide a caring and compassionate service across Kent and Medway. Our people really are #KMPTProud and we’re delighted to provide brilliant care through brilliant people.

*KMPT was only 0.1 per cent behind the highest performing comparable trust within the UK.

^January, April and July (with the Staff Survey taking place throughout October/November).