Kent and Medway NHS Partnership and Social Care Trust retains its good overall rating by the Care Quality Commission

Date added: 24 February 2022

The Care Quality Commission (CQC) has again rated Kent and Medway NHS Partnership and Social Care Trust (KMPT) as Good overall in its recent inspection. KMPT also remained Outstanding for caring, and its rating for effective improved from Good to Outstanding.

A full inspection was carried out in November 2021 across acute wards for adults of working age, psychiatric intensive care units (PICU), forensic inpatient/secure wards, and wards for older people with mental health problems. The inspection also looked at how well the organisation is run.

The CQC praised the trust for impressively maintaining a good quality of care, set against the backdrop of a pandemic. It also recognised that across the trust its leadership team and staff were focused and passionate about delivering the best care and treatment to service users and their families.

KMPT Chief Executive, Helen Greatorex, said: “We are delighted that our hard work to improve the effectiveness of our services and maintain high quality care during the pandemic has been recognised. This is testament to the commitment of KMPT staff who have worked tirelessly over the last few years, while constantly adapting to the significant challenges posed by the pandemic.

“We are an organisation focused on delivering brilliant care, through brilliant people and I am proud that the CQC inspection saw that our people across the organisation are all passionate and committed to that mission.

“With that said, we know there is still much for us to do to improve and our focus for the next year is achieving that. In particular, we must offer the very best environment to support people in their recovery so we have begun a programme of work to improve our buildings. We will also be doing more to ensure that black, Asian and minority ethnic staff don’t experience bullying and harassment from patients, carers and the public.

Dr Jackie Craissati, Chair at KMPT, said: “The CQC report reflects the passion, pride and dedication of KMPT staff and I would like to thank everyone for working so hard to deliver outstanding and effective care to service users and their families during a very difficult and unprecedented two years.”

Following the inspection, the overall rating for the trust remains as good. The rating for well-led also remains as good, caring remains outstanding, effective improved from good to outstanding, safe dropped from good to requires improvement.