KMPT new operational model

Date added: 27 March 2023

Our vision is to provide outstanding mental health care and to work in partnership to deliver this in the right place, for every single service user, every time. 

To help us continue to do this, we are reorganising the way we are structured.

The NHS Long Term Plan aims to deliver properly joined-up care, eliminate health inequalities and improve care quality and outcomes for people. Recently there have also been changes to the way that health and care are governed and delivered across the country, including in Kent and Medway which now has four health and care partnerships all working together to improve health outcomes.

To best support these local partnerships and as a key partner, we need to ensure our services are more closely aligned with the health care partnerships to respond to the needs of our local communities.  

From 1 April 2023, Kent and Medway NHS and Social Care Partnership Trust will have a new operational model.

This change puts the fundamental structures in place for us to work more effectively with the four health and care partnerships across Kent and Medway. The role of the partnerships is to bring together all provider health and social care organisations in a given area to work as one to deliver wrap-around care that better meets the needs of our different communities across the county.

There will be no change to the services we deliver, or how we engage with and support our service users and their loved ones.

What does the new structure look like?

We will be organised around five directorates but the structure within those directorate will be different. Rather than focusing our directorates on the types of service they deliver, we will instead have three community directorates focused on serving the people of North, East and West Kent. The North Kent Directorate will cover Dartford, Gravesham and Swanley and Medway & Swale. 

We will continue to have two directorates dedicated to meeting broader national needs. These are our inpatient services (the acute directorate) and our forensic and specialist directorate, which provide highly specialist mental health treatment for people.

Making sure you have easy access to the care that best supports your needs is our priority. Hearing your views about the care we provide will help us to do this and make improvements. We actively encourage you to share your feedback by getting in touch with us, completing our Patient Reported Experience Measure (PREM) survey, our Friends, Family and Carers survey or by speaking with our staff involved in your care. 

You also are able to contact our Patient Advice and Liaison Service more commonly known as PALS.

KMPT | Compliments and complaints