New text messaging service for patients to provide feedback

Date added: 03 August 2021

A text messaging service will be launched this month to make it easier our patients to submit their feedback about the quality of their care they have received.

The new feature will allow patients to receive a link to the Patient Reported Experience Measures (PREM) survey electronically by text.

As a Trust we know the importance of listening to the feedback from our patients and recognise the value of the responses received through the PREM to improve services.

The PREM asks eight questions that are linked to how staff have engaged with the patient and their family/friends.

For further information on PREM and what we do with this information, please visit