Statement regarding delivery of services during the coronavirus pandemic

Date added: 31 March 2020

We wanted to assure you, we (the Trust) are continually reviewing how we deliver care and support to you and your loved ones during this difficult time.

Following the Government guidance and taking into account the restrictions in place, we will need to look at more creative ways to deliver that care while ensuring we help prevent the spread of coronavirus.

This may mean we use the telephone or video calling to speak with you. This will be discussed with you - we will not put anything in place you are not happy with.

All our buildings which deliver community services are currently not open to anyone who does not have an appointment. Please contact your community mental health team by telephone if you have any concerns or want to arrange an appointment.

For home visits, we will contact you before the visit. If you or a member of your family has developed a continuous cough or fever, please let the person who contacts you about your visit know.

We have also made the difficult decision to stop visitors to our inpatient wards. We know family and loves ones are important and we will do all we can to help you stay in touch. Please contact the ward manager to discuss the best way of doing this.

We will monitor the rapidly changing situation daily and will work with national and local government to keep our services available. We will also keep this website updated.

We know the restrictions caused by COVID-19 may be causing additional stress. Support and advice on how to maintain your own wellbeing is available from MIND (include link). We have also developed a page on this site with some top tips.

Together, we can prevent the spread of COVID-19 and help you and your family stay healthy and safe. One of the best ways to protect yourself is to wash your hands frequently using soap and water. Avoid touching your eyes, nose and mouth with unwashed hands and continue to follow the national guidelines if you need to self-isolate.

Stay safe and thank you for your co-operation during this difficult time.


Dr Afifa Qazi                                        Mary Mumvuri

Executive Medical Director                Executive Director of Nursing & Quality