Statement from the Executive Director of Nursing, Quality and Allied Health Professionals

As the Executive Director responsible for Quality within the Trust I am pleased to recommend these accounts as an informative and reassuring summary of quality performance and activity during 2020-21.

I could not have imagined this time last year that we would still be in national lockdown as we complete our 2020-21 Quality Account. Our lives have changed in all sorts of unimaginable ways.

I would like to begin by taking this opportunity to express my heartfelt thanks to the staff at KMPT. No words can sufficiently convey the gratitude I have for each individual’s commitment, determination and resilience to ensure that our patients and their loved ones continue to receive the very best care possible; even under some exceptional circumstances.

I also know that this has required selflessness by looking out for and supporting each other so we can all be at our best. Such has been the case, whether people work in direct care roles, support services, students or volunteers; every single one has made unique and valuable contributions.

Collectively, it has meant focussing on our shared purpose, which is good quality care for our patients. It has not always been an easy time but I hope that we can now start to see and feel the road gradually becoming smoother.

As Director responsible for Quality, I am proud of what we have learnt and achieved in the last year and I know we will continue to build on the knowledge, skills and confidence we have developed to work under these unique conditions.

I hold onto the hope that if we can do and respond in the way we have over the last 12 months, then there is nothing we can’t achieve. We will create even more opportunities from the challenges we are presented with and in true KMPT style, we will rise.

There have been some significant achievements in 2020-21 despite the challenges which I would like to highlight. These include

• The impact of Clinical Care Pathways as evidenced in clinical outcomes
• The development of our crisis line providing easier access to support a wider group of people
• The outcomes delivered by our Quality improvement projects

These accounts capture some great examples of quality improvement during the year and we intend to take these further in 2021-22, working with staff and service users to help us keep identifying where we can improve, and how we can improve.

Mary Mumvuri, Executive Director of Nursing, Quality and Allied Health Professionals