Safe haven support for residents of Kent and Medway

Safe Havens offer face to face mental health support for those living in Kent and Medway. The havens are there to offer mental health and wellbeing support. The havens have an open door policy for anyone needing help who is known or not known to mental health services. All attendees will receive face to face support and an assessment of their needs.

Canterbury, Maidstone, Medway and Thanet safe havens run by Mental Health matters are available between 6pm-11pm, 365 days a year for those who are 16+.No appointment or referral needed. Anyone who lives in Kent or Medway can use the service regardless of where you live.

Visiting the safe havens


  • Email
  • Visit: 22-23 North Lane, Canterbury, CT2 7EE
  • Call:07876 476 703 or 07483 163 953


  • Email
  • Visit: Kestrel House, Knightrider Street, ME15 6LU
  • Call:01622 809 945, 07484 061684, 07816 362606


  • Email 
  • Visit: Medway Maritime Hospital, Windmill Road, Gillingham, ME7 5NY
  • Call: 07850 901 151 or 07808 795 036


  • Email
  • Visit: Thanet Safe Haven, Thanet Mental Health Unit, Queen Elizabeth Queen Mother (QEQM) Hospital site, 164 Ramsgate Road, Margate, Kent, CT9 4BF
    (Enter the QEQM car park (Ramsgate side) and turn left. The first door you come to is where you will find the haven. Ring the bell and someone will come down to meet you.)
  • Call: Call: 07850 655 877

Further information can be found here: Kent and Medway Safe Havens | Mental Health Matters (

Folkestone and Hythe

Hestia offers an open access walk in service for residents of Folkestone and Hythe who are experiencing a mental health crisis.

The Folkestone Haven is open from 6pm – 11pm weekdays and 12pm – 11pm weekends and Bank Holidays, 365 days a year for anyone aged 16+.

Contact the Folkestone haven:

  • Email
  • Facebook message @hestiafolkestonehaven
  • Visit: Rainbow Centre, 69 Sandgate Rd, Folkestone CT20 2AF