Privacy notice - Call recording within Single Point of Access service

This document details the privacy notice for call recording within Single Point of Access service

Publication date:
21 January 2020
Date range:
January 2020 - January 2021


Call recording
Subsection Information
1. Data Controller contact details

Kent and Medway NHS and Social Care Partnership Trust
Head Office, Farm Villa, Hermitage Lane, Maidstone, Kent,

2. Data Protection Officer contact details Leanne McDougall
Head of Information Governance, St Michaels House, St Michaels
Road, Sittingbourne, Kent, ME10 3DW
3. Purpose of Processing

We need to collect and record information about you in order to
provide the right kind of services to meet your needs.

Appropriate collection and sharing of information is an essential part of the provision of your safe and effective care. You could be put at risk if we do not have access to relevant, accurate and up to date information about you.

4. Lawful basis for processing

The processing of personal data in the delivery of individuals/third party rights is supported under the following Article 6 and 9 conditions of the GDPR:

  • Article 6(1)(a) ‘The data subject has given consent to the processing of those personal data for one or more specified purposes”
  • Article 9(2)(a) ‘The data subject has given EXPLICIT consent to the processing of those personal data for one or more specified purposes”

We will also recognise your rights established under UK case law
collectively known as the “Common Law Duty of Confidentiality”*

5. Recipient or categories of
recipients of the processed data

The data will be shared with Health and Social Care professionals and support staff in this organisation, your GP practice and at hospitals, diagnostic and treatment centres who contribute to your personal care on a need-to-know basis.

6. Rights to object

You have the right to object to some or all the information being processed
under GDPR Article 21. Please contact the Data Controller or Data Protection Officer. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance, and the organisation will need to consider what is in the best interests of your care and treatment.

7. Right to access and correction You have the right to access the data that is being shared and
have any inaccuracies corrected. There is no right to have
accurate medical records deleted except when ordered by a
court of Law.
8. Retention Period The data will be retained in line with the law and national guidance which can be viewed here
9. Right to Complain

You have the right to complain to the Information
Commissioner’s Office. To complain to the Information Commissioner you can use this link

Call their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)