Privacy notice - Direct care

This document details the privacy notice for Direct Care (routine care and referrals)

Publication date:
31 May 2018
Date range:
May 2018 - May 2021


Direct Care (routine care and referrals)
Subsection Information
1. Data Controller contact details

Kent and Medway NHS and Social Care Partnership Trust
Head Office, Farm Villa, Hermitage Lane, Maidstone, Kent,

2. Data Protection Officer contact details Leanne McDougall
Head of Information Governance, St Michaels House, St Michaels
Road, Sittingbourne, Kent, ME10 3DW
3. Purpose of Processing

We need to collect and record information about you in order to
provide the right kind of services to meet your needs.

Appropriate collection and sharing of information is an essential
part of the provision of your safe and effective care.

You could be put at risk if we do not have access to relevant, accurate and up to date information about you.

4. Lawful basis for processing

The processing of personal data in the delivery of direct care and
for providers’ administrative purposes in this organisation and in
support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:

  • Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
  • Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”

We will also recognise your rights established under UK case law
collectively known as the “Common Law Duty of Confidentiality”*

5. Recipient or categories of
recipients of the processed data
The data will be shared with Health and Social Care professionals
and support staff in this organisation, your GP practice and at
hospitals, diagnostic and treatment centres who contribute to your personal care. This will include social care staff working within local authorities. We will also share information with other mental health care providers where you move to a new area, or transition between care groups, such as from child services to adult services.
6. Rights to object You have the right to object to some or all the information being
processed under GDPR Article 21. Please contact the Data
Controller or Data Protection Officer. You should be aware that this is a right to raise an objection, that is not the same as having an absolute right to have your wishes granted in every circumstance, and the organisation will need to consider what is in the best interests of your care and treatment.
7. Right to access and correction You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8. Retention Period The data will be retained in line with the law and national
guidance which can be found here
9. Right to Complain

You have the right to complain to the Information
Commissioner’s Office. To complain to the Information Commissioner you can use this link

Call their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)