Privacy notice - Ombudsman

This document details the privacy notice for Ombudsman

Publication date:
18 July 2018
Date range:
July 2018 - July 2021


Subsection Information
1. Data Controller contact details

Kent and Medway NHS and Social Care Partnership Trust
Head Office, Farm Villa, Hermitage Lane, Maidstone, Kent,

2. Data Protection Officer contact details Leanne McDougall
Head of Information Governance, St Michaels House, St Michaels
Road, Sittingbourne, Kent, ME10 3DW
3. Purpose of Processing

To enable ombudsman authorities to complete comprehensive and thorough investigations into concerns raised about health and social care.

4. Lawful basis for processing

The processing of personal data in the assistance of investigations and complaints is supported under the following Article 6 and 9 conditions of the GDPR:

  • Article 6(1)(c) ‘Processing is necessary for compliance with a legal obligation to which the data controller is subject”
  • Article 9(2)(d) ‘processing is carried out in the course of its legitimate activities with appropriate safeguards”

We will also recognise your rights established under UK case law
collectively known as the “Common Law Duty of Confidentiality”*

5. Recipient or categories of
recipients of the processed data
The data will be shared with investigations teams in order to enable comprehensive review of concerns.
6. Rights to object You have the right to object to you information being shared with third parties. You can also remove your consent at anytime.
7. Right to access and correction You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8. Retention Period The data will be retained in line with the law and national guidance which can be viewed here
9. Right to Complain

You have the right to complain to the Information
Commissioner’s Office. To complain to the Information Commissioner you can use this link

Call their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)