Mr D (2019) action plan

This action plan has been developed to address the recommendations from an independent quality assurance review of KMPT’s Root Cause Analysis investigation into the care and treatment provided to Mr D before his index offence in May 2017

Publication date:
01 January 2020
Date range:
January 2020 - Ongoing

Action 4

RAG rating 

Amber - in progress


The template for ‘Referral not accepted’ should include a signpost to copy the General Practitioner into the letter in instances when the General Practitioner was not the original referrer.

Actions to be taken

1. Standardised template for ‘referral not accepted’ to be written.

2. Standardised template to be launched across all Community Mental Health Teams.

3. Audit standardised letters to ensure compliance and embedding of practise.

Person responsible

Deputy Chief Operating Officer (Community and Acute Care Groups)

Target completion date

1. Completed
2. April 2020
3. 30 June 2020

Evidence to be provided

1. Letter
2. Minutes
3. Audit results

Progress to date

The standardised template has been produced. It was reviewed in December 2019 and further changes made. Communication about changes are ongoing.