Understand the problem
What is a fishbone diagram?
This is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes.
- A fishbone diagram is also called a cause and effect diagram, or an Ishikawa diagram
- The fishbone (or cause and effect) diagram helps you to think of potential problems or issues that you need to resolve
- Once you have identified the problem break it down into its major factors/causes and then list specific issues under each heading
Download the fishbone template
What is a process map?
A planning tool that facilitates a visual representation of a process. Created by people who operate and interact with the process.
