Annual report 2019-2020

Annual Report for the period 2019-2020

Publication date:
30 June 2020
Date range:
June 2020 - June 2021

The Performance Report

Annual overview

Kent and Medway NHS and Social Care Partnership Trust is a mental health Trust that provides mental health, learning disability, substance misuse and specialist services to approximately 1.8 million people across Kent and Medway.

Working in partnership with Kent County Council and the unitary authority in Medway, we are commissioned by eight regional Clinical Commissioning Groups and NHS Specialist Commissioning. We have an annual revenue of £202 million and employ approximately 3,400 staff who work across 66 buildings on 33 sites. We are proud to be a leading mental health Trust in the employment of peer support workers (those with lived experience).

We cover a vast rural and urban rich area with increasingly diverse communities which are spread across an area of 1,450 square miles.

Ensuring the services we provide are always accessible to those who need them is vital as we continue to see an increase in referrals. Improvements being made across our community and crisis teams is vital in providing care to people in their own homes and preventing people from reaching crisis.

Having staff located in many different areas across the county means it is imperative that we have good staff engagement and in particular a just and learning culture across the Trust. This is reflected in the work that began last year to create and embed a culture blueprint. Improvements can already been seen, particularly through our staff survey results which this year showed our highest engagement to date. There is still work to be done but we are committed to working with our staff to make positive change.


  • One of the largest mental health trusts int he UK
  • Rated as Good by the Care Quality Commission and Outstanding for Caring
  • Employs over 3,500 staff and works with Kent County Council and Medway Council social care services Providing mental health, disability and specialist services
  • 33 66 buildings across Kent and Medway Serving a population of more than 1.8million people across Kent and Medway with specialist services available in Kent, Surrey and Sussex
  • 1 in 4 people will be affected by mental ill health

Our vision and values

To provide brilliant care through brilliant people.

We will do this by:

  • Consistently delivering outstanding quality of care
  • Recruit, retain and develop the best staff making KMPT a great place to work
  • Place continuous improvement at the heart of what we do
  • Develop and extend our research and innovation work
  • Maximise the use of digital technology
  • Meet or exceed requirements set out in the Five Year Forward View
  • Deliver financial balance and organisational sustainability
  • Develop our core business and enter new markets through increased partnership working
  • Ensure success of our system-wide sustainability plans through active participation and leadership

Vision - delivering quality though partnerships


We value people as individuals, we treat others as they would like to be treated


Work in a collaborative way


We are professional and responsible for our actions

Working together

We work together to make a difference to our service users


We find creative ways to run efficient, high quality services