Carers guide to confidentiality

We hope this guide will help you understand what confidentiality means for the trust, its staff, the person you care for and for you as a carer. A carer is anyone supporting their partner, friend or relative. As a carer, you play an important role and we work with you and try to make sure you have the right information you need, and have the right support

Publication date:
01 July 2022
Date range:
July 2022 - July 2023

Patient Advice and Liaison Service (PALS) and Complaints

Should you have a concern about your care and treatment, we welcome your comments and ask that you speak with the staff providing your care.

If you feel unable to and would rather speak to the PALS and Complaints team direct please contact us and we will
support you through the process.

All complaints will be carefully listened to and thoroughly investigated.


If you have something positive to say about our service we would love to hear from you. Please speak to staff
direct or you can log your compliment at

Contact details for PALS and Complaints

East Kent: 0800 783 9972

West Kent and Medway: 0800 587 6757


Or write to:

KMPTPALS and Complaints
St Martins Hospital
Littlebourne Road
Kent CT1 1TD