Your right to complain

This leaflet will help you make a complaint, comment, suggestion etc or to pay us a compliment about our services. If you have anything to say, good or bad, please tell us.

Publication date:
01 November 2020
Date range:
November 2020 - ongoing

Useful contact numbers

Trust Complaints

Freepost Plus RUBC-AJZX-HZES
Eastern and Coastal Area Offices
Littlebourne Road
East Kent: 0800 783 9972
West Kent and Medway: 0800 587 6757

Chief Executive’s office

Priority House
Hermitage Lane
Kent ME16 9PH
Tel: 01622 725000

Kent Advocacy

PO Box 375, Hastings,
East Sussex TN34 9HU
Tel: 0300 440 9000
Text: 80800 using the keyword ‘PEOPLE’


Kent County Council (KCC)

Adult Social Care Team, Complaints,
Invicta House, County Hall,
Maidstone, Kent ME14 1RF
Tel: 0300 041 4141

Medway Council

Customer Contact,
Gun Wharf, Dock Road,
Chatham, Kent ME4 4TR
Tel: 01634 333333

Information Commissioner

Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113

Care Quality Commission

CQC Mental Health,
Citygate, Gallowgate,
Newcastle Upon Tyne NE1 4PA
Tel: 0300 061 6161

Parliamentary and Health Services Ombudsman

Millbank Tower, 30 Millbank,
London SW1P 4QP
Tel: 0345 015 4033
Local Government Ombudsman
PO Box 4771, Coventry CV4 0EH
Tel: 0300 061 0614