Learning from Experience Policy

This policy outlines how the Trust ensures that there is a systematic approach to learning from all types of events and that this is disseminated through a number of different mechanisms.

Publication date:
01 May 2019
Date range:
May 2019 - May 2022

10. Training and awareness


All staff including volunteers must be made aware of the Trust commitment to
learning from experience and must be assured that the Trust operates a no blame


It is the responsibility of the managers to ensure that new staff are aware of this
policy and induct their staff appropriately.


Chairs of Trust-wide and Care Group Governance Groups will be made aware of
their responsibilities to ensure that Groups review aggregated reporting, discuss
lessons learned and then promote learning via the group membership.


Staff will be advised of the policy and procedures via:

  • 10.4.1 I-connect


The trust wide learning bulletin and themed learning events will inform staff of the
key learning across the organisation and the actions that have been taken.


Newsletter articles, risk management and clinical audit and service evaluation annual
reports will reinforce this policy.