Learning from Experience Policy

This policy outlines how the Trust ensures that there is a systematic approach to learning from all types of events and that this is disseminated through a number of different mechanisms.

Publication date:
01 May 2019
Date range:
May 2019 - May 2022

3. Explanation of terms


The following terms are used within this policy;

  • 3.1.1 Incident – an event or circumstance which could have resulted or did result in unnecessary damage, loss or harm to patients, staff, visitors or members of the public
  • 3.1.2 Combined data analysis – brings together information from serious incidents, complaints and claims to identify trends enabling a much larger dataset to find root causes and areas for improvement
  • 3.1.3 Risk profile – the risk to which an organisation is exposed, identified through proactive risk assessment and reactive incident analysis, enabling a proactive action to take
  • 3.1.4 Complaint – an expression of dissatisfaction that requires a
  • 3.1.5 Claim – is the legal demand or assertion by a claimant for compensation, payment, reimbursement for a loss under a contract or an injury due to negligence.
  • 3.1.6 Root cause analysis – is a structured process that uncovers the physical, human and latent causes of any undesirable event in the
  • 3.1.7 Learning – is acquiring new or modifying existing knowledge, behaviors, skills, values, or preferences and may involve synthesising different types of information.