Learning from Experience Policy

This policy outlines how the Trust ensures that there is a systematic approach to learning from all types of events and that this is disseminated through a number of different mechanisms.

Publication date:
01 May 2019
Date range:
May 2019 - May 2022

8. Organisational learning and promoting improvements in practice


All trust wide learning that is identified for dissemination will be done so using the following communication media:

  • 8.1.1 The trust wide learning bulletin will be used as a mechanism to disseminate the key areas of learning which has been discussed at the learning from experience
  • 8.1.2 The trust wide learning events will focus on a specific topic and case examples from care groups will be used to facilitate table top
  • 8.1.3 The Quality Digest will be used to share the combined analysis of serious incidents, complaints and claims both at a trust wide level and at a care group level.


The learning from experience I-connect page will be used to communicate the work of the group and key learning for staff to be aware of including both trust wide and service line learning bulletins.